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User Data Deletion Policy
ConverFlow · Effective date: July 12, 2026 · Last updated: August 15, 2026
This page explains how to request deletion of personal data collected through the ConverFlow app,
FlowPages, Catcher, Pulse (Instagram), WhatsApp Cloud, and related services.
1. Who can request deletion
- Account holders — registered ConverFlow users
- Organization owners — requesting removal of organization workspace data
- Individuals in leads — people whose name/phone/handle appears in a user’s Lead CRM
2. What can be deleted
- Account profile (name, email, credentials, Google link)
- Lead CRM / Catcher records (name, phone/handle, channel, timestamps, notes)
- Pulse / Instagram connection tokens and stored messaging metadata we hold for your workspace
- WhatsApp Cloud connection data we store for your organization
- FlowPage content and associated visit analytics for your username
- Automation rules and AI configuration (if any)
- Billing records (subject to legal retention)
- Optional Google sync configuration (copies already in your Google account must be removed by you — see below)
3. How to delete
Option A — In the app
- Sign in to ConverFlow.
- Delete individual leads under Leads / Catcher / Inbox as needed.
- Disconnect Instagram (Pulse), WhatsApp Cloud, and Google in Settings.
- Unpublish or clear your FlowPage.
- Revoke Android Notification access if you no longer use Catcher.
- For full account deletion, email info@rasvik.in
from your registered address with subject
Account Deletion Request.
Option B — Email request
To: info@rasvik.in
Subject: Data Deletion Request — ConverFlow
Include: full name, registered email, and what to delete (full account, leads only, FlowPage, Meta disconnect, etc.).
Option C — Lead subjects
If you appear as a lead in a business user’s CRM, email support with your name, phone/handle,
the business you contacted (if known), and approximate date. We will verify and instruct deletion
or delete where we act as processor.
Option D — Meta / Google access
- Remove ConverFlow from Instagram / Facebook / WhatsApp Business connected apps in Meta settings.
- Revoke Google third-party access for ConverFlow. This stops future sync; delete Contacts/Sheets rows in Google yourself if needed.
- If Meta provides a data-deletion confirmation code, forward it to info@rasvik.in.
Uninstalling the app removes on-device data for that install but not cloud account data — use Option B for full deletion.
4. Timeline
- Acknowledgement within 7 business days
- Deletion of account / cloud data within 30 days of verification (unless law requires longer)
- Backup purge may take up to 90 days
5. What we may retain
Limited records for tax, dispute resolution, and security logs (typically up to 90 days), restricted to what is necessary.
6. Confirmation
When possible we email confirmation to the address used for the request.
7. Contact
Rasvik Software Solutions Pvt. Ltd.
ConverFlow — Data Protection
converflow.in
info@rasvik.in
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