User Data Deletion Policy

ConverFlow · Effective date: July 12, 2026 · Last updated: July 31, 2026

This page explains how users of ConverFlow can request deletion of personal data collected through our mobile app and related services. ConverFlow is owned and operated by Rasvik Software Solutions Pvt. Ltd. (https://rasvik.in).

Today, ConverFlow’s primary product is Catcher (Android lead capture from WhatsApp / WhatsApp Business / Telegram notifications into Lead CRM, with optional Google backup). Instagram messaging features are not enabled for data collection in the current Catcher-first launch.

1. Who can request deletion

• ConverFlow account holders — people who registered and use the ConverFlow app
• Organization owners — businesses that want all organization data permanently removed
• Individuals named in Catcher leads — people whose name / phone / Telegram handle appears in a business user’s Lead CRM and who want that lead record removed

2. What data can be deleted

Depending on your request type, we can delete:

• Your ConverFlow account (name, email, login credentials, Google account link)
• Catcher / Lead CRM records (sender name, phone number or Telegram handle, source channel, capture timestamp, remarks)
• On-device Catcher vault data associated with your signed-in account (where we can identify it)
• Optional Google Contacts / Google Sheets sync configuration for your account (we do not control copies already written into your Google account — see Section 3)
• AI configuration and automation rules (if any were enabled)
• Billing and subscription records (subject to legal retention requirements)
• Any future Instagram / Meta tokens or messaging data, if you later connect those features when they become available

3. How to delete your data

Option A — Delete from inside the app (fastest for leads)

1. Open ConverFlow and sign in.
2. Open Leads / Catcher and delete individual leads you no longer need.
3. Go to Profile / Settings and disconnect Google if you no longer want Contacts / Sheets sync.
4. Turn off Catcher and revoke Notification access for ConverFlow in Android Settings → Notifications → Notification access / Device & app notifications (stops new lead capture).
5. To fully delete your ConverFlow account and cloud-backed data, email us at info@rasvik.in from your registered email address with the subject line Account Deletion Request.

Option B — Email account / data deletion request

Option C — Individuals who appear as Catcher leads

If your name, phone number, or Telegram handle was saved as a lead in a business user’s ConverFlow Lead CRM and you want that record removed, email info@rasvik.in with:

• Your name and phone number / Telegram username as it may appear
• The business or app user you interacted with (if known)
• Approximate date the lead may have been captured
• Your deletion request

We will instruct the business account owner to delete the lead or delete it on their behalf where we act as a data processor, after reasonable verification.

Option D — Revoke Google access and clean Google copies

You can revoke ConverFlow’s access from your Google Account security settings (Third-party apps with account access). This stops future Google sync but does not automatically delete contacts or spreadsheet rows already written into your Google account. Remove those copies in Google Contacts / Google Sheets yourself, or mention them in your deletion email if you need guidance.

Uninstalling the ConverFlow app removes on-device storage for that install, but does not by itself delete cloud-backed account data — use Option B for a full account deletion.

4. Processing timeline

• We acknowledge deletion requests within 7 business days.
• Account and associated ConverFlow cloud data are deleted within 30 days of verification, unless a longer period is required by law.
• Encrypted backups may take up to 90 days to be fully purged from all systems.

5. Data we may retain

We may retain limited information when required to:

• Comply with legal, tax, or accounting obligations
• Resolve disputes and enforce our agreements
• Maintain security logs for fraud prevention (typically up to 90 days)

Retained data is restricted to the minimum necessary and is not used for marketing.

6. Confirmation

After your deletion request is completed, we will send a confirmation email to the address associated with your request (when an email was provided).

7. Instagram / Meta (not currently enabled)

Instagram messaging integrations are not currently enabled in the Catcher-first launch. If Meta later provides a data-deletion confirmation code after you remove ConverFlow as a connected app (when Instagram features become available), email that confirmation code to info@rasvik.in and we will confirm deletion status.

8. Contact

Rasvik Software Solutions Pvt. Ltd.
Product: ConverFlow — Data Protection / Deletion Requests
Website: https://rasvik.in
Email: info@rasvik.in
Privacy Policy: Privacy Policy
Terms of Service: Terms of Service